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You are advised not to instruct a contractor directly except in the event of a genuine emergency, as the landlord may not agree with other reasons for a call out and therefore the liability to pay the contractor may remain with you. For the avoidance of doubt we would define an emergency as serious maintenance matters that endanger health or safety.
If you smell gas – immediately call National Grid on 0800 111 999 before instructing a Gas contractor
In the event of a power cut call UK Power Networks 0800 783 8838 (or 0333 202 2021 from a mobile phone)
For concerns over a water leak on the mains water please contact Affinity Water initially on 0845 888 5888. The supplier may differ depending on where you live.
If your landlord has a Home Care agreement, please contact the company providing this. The most common providers are:
British Gas: 0800 1077798 / Homeserve: 0330 123 0179
FOR MANAGED PROPERTIES:
The Property Management Department is open Monday to Friday, 9am to 6pm and Saturday 9am to 5pm.
Sophie was a very friendly young lady who worked in a very professional manner she was there from the start of finding our tenant until the day they moved in She worked very hard and was in regular contact throughout the process Having someone like Sophie dealing with our let made things very easy for us Thank you.